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SUPPORT AND MANAGED SERVICES

Support and Managed Services

Let us manage your IT operations so you can focus on your business.

In today’s business landscape, the uninterrupted operation of IT infrastructure is critical to productivity and business continuity. At BT Konsept, we take full responsibility for managing your technology environment—offering reliable, scalable, and proactive support and managed services tailored to your needs.

What We Offer

✅ Help Desk Services

  • Centralized handling of end-user support requests

  • Logging and tracking of incidents, service requests, and inquiries

  • Fast and solution-oriented support via phone, email, or remote access

✅ Remote and On-Site Technical Support

  • Immediate intervention through secure remote connection

  • On-site technician support when needed

  • Resolution of hardware and software-related issues

✅ Infrastructure Monitoring & Proactive Intervention

  • 24/7 monitoring of servers, networks, security devices, and services

  • Early warning systems and automated responses to potential issues

  • Capacity planning, performance analysis, and optimization recommendations

✅ Patch and Update Management

  • Scheduled updates to minimize business disruption

  • Security patch deployment and version control

  • Compatibility testing and follow-up reporting

✅ Backup and Disaster Recovery

  • Regular backups of critical data and recovery scenario testing

  • Fast recovery plans for unexpected outages or disasters

✅ IT Asset & Inventory Management

  • Centralized tracking of hardware, software, and licenses

  • Lifecycle reporting and asset management automation

Why BT Konsept?

  • Proactive Approach: We detect and prevent problems before they affect your business

  • Expert Team: Certified and experienced technical professionals

  • Transparent Service: SLA-based support, real-time reporting, and open communication

  • Flexible Models: Customizable support packages (remote, on-site, or hybrid)

A healthy IT environment is the foundation of your business productivity.
BT Konsept monitors, manages, and optimizes your systems—so you don’t have to.

Contact us today to learn more about our support and managed service solutions.